Podcast Episode 99 - Taking Service to Another Level with Horst Schulze
Today’s guest is one that needs no introduction, and we’re so excited we got to have a conversation with him and that we get to share it with you. Horst Schulze is co-founder of The Ritz Carlton Hotel Company.
He is also partnered with Arch + Tower, a customer and employee experience consulting group, in order to produce a comprehensive masterclass of employee and customer experience training content.
Horst is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise. He is full of insight, wisdom, and experience that is ripe for any Faith Driven Entrepreneur, so don’t let me keep you from him any longer. Let’s listen in…
Useful Links:
Horst Schulze RightNowMedia Leadership Series
Ritz-Carlton Founder Horst Schulze On Creating A Gold Standard