Episode 71 - Letting Trust Drive Business with Don Flow of Flow Automotive

Imagine you’re walking into a car dealership to buy a new car. Now, most people don’t associate that thought with a pleasant experience—there’s negotiation, uncertainty, and the inevitability of a big purchase. But Don Flow and Flow Automotive set out to change this idea, and in doing so, they created a business founded on values and principles that manifest themselves in these words: exercise faith, live love, and bring hope. That sounds better!

In this episode, Don Flow opened up a fire hydrant of business wisdom and counsel ranging from what it means to create a covenant with your customers, how you can be the type of business that causes others to rejoice at your success, and why you should show respect before you earn respect.

We could go on and on about the things we loved from this conversation, but we think it’s best you listen for yourself. Enjoy!

Useful Links:

Driving Trust: Don Flow Video Story

2017 Distinguished Alumni Award: Don Flow

In Search of Excellence Book